Testimonials

Here's more of what people are saying!

"Personal (service) positive attitude of serviceman."

Eugene, Salmon Arm

"Nothing at all able to be improved upon. Dave was very pleasant and even heard a minor toilet tank leak which he also quickly adjusted and didn't charge for."

Bill, Salmon Arm

"100% happy - no need for improvement. Prompt, clear explanation of your rate. Clear explanation of the problem and required fix. Worksite was left tidy. Billing was done by credit card in my kitchen and a bill was provided at the time."

Jay, Sorrento

"Overall my experience was great. Thomson Plumbing were the only ones that would come the next day. Very professional, very friendly and great at explaining everything he was doing."

Leah, Salmon Arm

"...completely satisfied! Work completed and explained expediently."

Zelda, Salmon Arm

"Always satisfied. Promptness."

John, Salmon Arm

"Fabulous customer service and pricing, who could ask for better?"

Five Corners Pentecostal Church, Salmon Arm

"...Friendly and helpful is key for me. Can ask something and it will be explained nicely."

Inga, Salmon Arm

"I always feel like we are listened to, and that we are dealt with in an honest manner. Excellent customer service! I feel like you go above and beyond our expectations. Thank you."

Stephen & Andrea, Salmon Arm

"We were just so happy that you could fix our problem in such a quick and timely matter."

Jim & Juanita, Salmon Arm

"Can't do better than they did! Keep up the good work."

Brian & Bozenka, Salmon Arm

"We have always been happy with Thomson. They have always been honest and helpful since we started speaking with Gerry many years ago for our recreational property. Nice to not have anything to worry about when we open and close for the year!"

Glen & Karen, Wild Rose Bay

"I didn't need 2 trips. I explained what I wanted done and all supplies were brought out with the service men. Able to get my credit card statement through the internet immediately. I will gladly advertise for you."

Lucy, Salmon Arm

"Always answer the phone. Always show up when you say you will and do what is expected. Sad to say that not everyone does."

Karen & Corey, Salmon Arm

"Friendly prompt service and explained what needed to be done and why - great service!"

Fran, Salmon Arm

"Friendly, helpful staff."

Prestige Harbourfront Resort, Salmon Arm

"I really enjoyed sharing my vision for my new bathroom and he was knowledgable and listened to my ideas, as well as gave his feedback and knowledge to make our renovation go smoothly. They were very professional and kept the project on schedule and on budget."

Kelvin & Margot, Blind Bay

"I'm not sure there is a best part. I'm equally impressed in all areas of your service."

Jim & Georgina, Salmon Arm

"Have always had good service from you folks! Job well done."

Trevor & Gillian, Blind Bay

"Knowledgable and friendly staff."

Ken & Karen, Eagle Bay

"I was very impressed with your prompt service. Can't imagine how you can improve. The technicians - they were friendly and nice, very informative and very respectful of my house."

Bethan, Salmon Arm

"Very helpful & informative, left us (my wife & me) feeling completely satisfied & safe regarding the work carried out & will always call on your company for any worries or problems that may occur in the future."

John & Norma, Chase

"I haven't any recommendations for improvement. We have experienced 100% total satisfaction from Thomson Plumbing & Heating.... for years. We have grown to appreciate the efficient, courteous and professional service that Thomson Plumbing & Heating offers its customers. Congratulations on your outstanding service record with our family."

Brian & Sandra, Salmon Arm

"You were prompt to return my call when no one else I had contacted would. The guys were very helpful explaining what needed to be done and answered all my questions! A great experience, thank you!"

Lila, Salmon Arm

"Thomson Plumbing & Heating makes the best effort in any given situation."

Greentrees Mobile Home Park, Salmon Arm

"...your service is exceptional, and you are very prompt... no waiting and always here when you say you will be, if you are going to be a bit late you let me know. Also, the girl on the telephone is a joy to talk to."

Lynn, Salmon Arm

"I was happy with the service that you offered. Even small details regarding the work to be done were explained."

Uwe, Salmon Arm

"As pensioners we appreciated that he would give us an honest answer regarding our furnace. Usually servicemen tell us immediately that it has to be replaced. He told us what was wrong with it and how to repair it. He also discussed our 20 year old hot water tank with us and advised us to replace it before we had to deal with an insurance claim for water damage. He also discussed the pros and cons between a gas water heater and an electric heater. I have recommended him to my hairdresser who was in a quandary as to what to do with her heating in her salon area. He is knowledgeable and gives sound advice."

Don & Gayle, Blind Bay

"Prompt, professional and knowledgable."

Alison, Salmon Arm

"Carene is very courteous on the phone and via the chat function."

Terry Lynn, Salmon Arm

"Professional but friendly"

Pam, Sorrento

"Being able to come as soon as possible, because usually it is an emergency so knowing that one of the team members will be there as soon as they can get there means a lot!!"

Village Ranch, Tappen

"We had to have our water heater replaced on a weekend but the technician had it done quickly. We were impressed he had a water heater in his truck!"

Darcy & Trina, Salmon Arm

"Everyone was overall courteous and a pleasure to deal with. I sent them a list of things that may need to be done and they walked away doing less on the list because they proved that work wasn't necessary; they didn't try to do more than what was needed. That alone shows their honesty and I will trust them to come in and do more work in the future. I don't even know how their cost compares to others, but my experience was so good it doesn't even matter!!"

Shelley, Salmon Arm

"Fast, efficient, knowledgeable, and most importantly utterly dependable."

ReMax Commercial Solutions, Salmon Arm

"Fixed the problem in a timely manner."

Don & Dianne , Salmon Arm

"I think your service speaks for itself. Had what was needed in the truck."

Brent, Blind Bay

"I can't think of a way to improve the service. I can always rely on Thomson to provide an honest assessment of the situation, with clear options to resolve the situation. I appreciate the honesty, including telling me when it would not be worth my while (i.e. may be better to get an appliance guy in a certain situation). The only issue I have is cost, but you get what you pay for, I guess! :-) I can rest assured that Thomson will diagnose the situation, let me know about what needs to be done before hand, and make sure it is done right. I also really appreciate Carene being available when I happen to be thinking about making an appointment. Almost like she is waiting for me to call or something. :-) Even in the evening or on the weekend. This is appreciated."

Randy & Shari, Salmon Arm

"Just by being on time, and such nice people."

Ryan & Leslie, Salmon Arm

"Prompt. Courteous. Fair priced and concerned about the customer's satisfaction. Will definitely call again if needed."

Tim, Tappen

"Quick response on a weekend."

Jeff, Wild Rose Bay

"Very prompt, courteous service. There when we needed them. Even over the holidays."

Rockwood North Investment Corp, Salmon Arm

"You have always responded promptly to our service calls and your technicians diagnosed and completed repair 100%. We appreciate your prompt service, friendly staff and work completed 100% with no call backs."

B/A Petroleum Services, Salmon Arm

"My opinion is that your level of service is top notch! I am so pleased with your company. Dave is courteous, friendly, polite, helpful, knowledgeable and prompt. I think that Carene is lovely, warm and friendly on the phone and quick to be of service! Thank you so much!! You have already impressed me in all areas!"

Wendy, Enderby

"Went above and beyond."

Hanna & Hanna Orchard Farm Market, Salmon Arm